Auto Attendant is an IVR ( Interactive Voice Response ) with more features. It can allow detailed interaction without the need to talk to an agent.
A number of questions can facilitate the input of certain data in order gain access to specific data (E.G your account balance )

Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages that are stored on digital media.
Voicemail was developed for telephony as a means to prevent missed calls, and also to facilitate call screening. In recent years, voicemail has become integrated with the Internet, allowing users to receive incoming messages on traditional computers as well as on tablets and mobile phones.

Directs incoming calls with custom answering rules so you can ensure calls get to the right person, whenever and wherever they are.

Never again feel bound to your office. Access conference calls from a desk phone, computer, or mobile device from wherever you are. You can even switch devices midway through the conference without interruption. There's no need to make a call reservation or schedule a call; ideal for bringing people together for ad-hoc discussions.

A call queue is a virtual line that callers fall into when they call a business but an agent isn't immediately available. Once an agent becomes available, the next caller in line will be automatically assigned to the agent.

Intelligent Routing, is a technology contact centers use to gather customer inquiries through voice, digital, or social channels and then applies rules to route it to the agent best fit to resolve the issue. Intelligent Routing increases customer satisfaction by reducing the number of times a customer is transferred or on hold, and decreases the average handle time (AHT).

A programmable fax enables users to send and receive faxes virtually, system or application how to integrate fax service with software and send the Fax received by email to the specified Email address or Print on the specified Printer on site.

Music on hold is a feature that plays a recording of music and/or speech when an inbound caller is placed on hold. Without music on hold in place, inbound callers placed on hold will simply hear silence. The music can be anything, but it must be a recording.

This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold.
(This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.)

An attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls can then merged together.

A blind transfer is when you transfer the caller to a ring group or another agent without speaking to the new agent first. Using this option, the agent you select for transferring the call will hear their phone ring and can accept or reject the transfer.

Caller ID is a telephone feature that displays a caller's phone number on the recipient's phone device before the call is answered. The phone number, location and associated billing or subscriber name is shown on the handset's display or a separate caller ID box attached to the phone.

Provides the callers detail to the agent.

Whisper played to the Agent prior to bridging in the caller Example: "The following call is from the Sales Queue" or "This call is from the Technical Support Queue".

Call forwarding is a phone feature that enables users to forward or redirect incoming calls to any alternate number, which may be either a land line or cellular number. Users are also provided with options to divert incoming calls to voice mails.

In telephony, line hunting (or hunt group) is the method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call. Hunt groups are supported by some PBX phone systems.

A Time of day Routing ( Time Condition ) has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match. Time conditions are often used to control how the PBX routes calls during and outside business hours

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Call screening is the process of evaluating the characteristics of a telephone call before deciding how or whether to answer it. Some methods may include: listening to the message being recorded on an answering machine or voice mail. checking a caller ID display to see who or where the call is from.

Do-Not-Disturb. Used to indicate that somebody does not wish to be disturbed, e.g. like a sign on a hotel room door, or a "busy" mode of an instant messenger.

Set your Direct dial Caller ID.

Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not.

Voice call continuity (VCC) describes how a voice call persists even when being switched from one circuit to another. The major goal of voice call continuity (VCC) is to provide call consistency to the end users as calls are continuously moving between different networks and vendor technologies

Call Hold: A service feature in which a user may retain an existing call while accepting or originating another call using the same end instrument.

Call logging is the tracking of telephone calls and deciphering the information. Call logging does not focus on the actual content of the phone calls, but rather on the statistical and technical data about telephone calls.

Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. The 'Call Park' feature is activated by pressing a preprogrammed button (usually labelled 'Call Park') or a special sequence of buttons.

A call queue, also known as a virtual queue, is a virtual line that callers fall into when they call a business, but an agent isn't immediately available. Once an agent becomes available, the next caller in line will be automatically assigned to the agent.

A Call group is a group of extensions that will ring when there is an incoming call to the Call group. You can select from several ring strategies (for example ring all extensions in the group, ring one extensions after another, etc.).

Call recording. The ability to record a conversation, either system wide or by meeting some filter criteria (e.g. an extension, a called number, a calling number or a line) Call recording is also a feature within some IVR systems.

You can enable automatic recording to capture all calls or activate on-demand recording so users can choose to record individual calls as needed.

Call Waiting. Alerts the user of an incomming call while participating in another call, and allows the user to switch back and forth. When the phone is being used and a second call comes in, the user hears a beep alerting them to the new call. The user can ignore the call, or switch over to it.

In the call control panel, agents can transfer or conference a call, record conversations, hold or park calls, and click to play audio files over the phone to answer repetitive questions.

SLA not only helps users share SIP trunks and FXO trunks, but also helps monitor the status of the shared lines. For example, when an incoming call is received, all the SLA stations are informed of it and may join it if the shared line is allowed to 'barge in'.

Simultaneous ring is a feature that allows users to designate one number that will activate their mobile, office, and home devices simultaneously when called.

Admin Portal Overview: The Administrator Portal is a foundational tool that allows your company's phone administrator(s) to fully manage and customize the phone system and monitor account activity in real time.

Custom Call Tagging is a feature that allows users to add a unique call tag to individual numbers to distinguish calls. You can set custom tag assignments quickly and easily from our Admin portal.

Dynamic Caller ID in VoIP Systems Traditional caller ID systems were static i.e. it wasn't easy to change the number that shows up on the recipient's phone. Dynamic caller ID allows users to customize this piece of data. So, you can show one number for call 1 and another for call 2 etc.

Follow Me refers to the ability to receive calls at any number of designated phones, whether ringing all at once, or in sequence. In some systems, the user is assigned a virtual phone number. When that number is dialed, the system routes the call through a user-defined list of numbers.

Music on Hold. Create enjoyable caller experiences with Voicent PBX Music on Hold feature. 'wav' format audio file with music to play for calls in queue and calls on hold. You can also customize the music that agents hear when a call is waiting.

There is a user portal for extension users to log in the system and check their own permissions after the Super Admin grants the privileges to them, such as CDR, recording, PBX settings privilege, and applications they can install, etc

The virtual mailbox is an extension with a business voicemail message box only.

Also known as a IVR, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

The System will convert recorded messages to audio files and store them into a preset folder and/or send it to an email address. As part of the voicemail system, each user has their individual voicemail inbox with individual greetings and announcements. Voicemail is a great tool for smoother customer service.

While you are on urgent business or the caller is just uselessly biting into your precious time, the Call blocker will block the incoming calls from the numbers that you choose. The caller would not know if there is blocked and you have a number of options to choose as to what you want such callers to hear.

Call Flip is a PBX feature that allows you to continue the current active call using a different device. To continue an active desk phone call on our mobile app or any other device.

VoIP Softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system. Overview Call Flow Designer, Contact Center, CRM Integration

Voice calls as digital signals over the Internet using Voice over IP technology. Mobile App phones can also take advantage of WiFi hotspots to eliminate the calling costs of a cellular voice or data plan.

IP Phones work by registering their unique IP addresses with the system each time they are plugged in. Now, with Multiple Devices on One Extension, each extension can register up to three different IP addresses to connect a call.

PBX is an internal phone system with unique extensions for staff members and/or departments. It allows a business to use a single line for any number of professionals or departments. Incoming calls are routed to specific extensions or departments, while outgoing calls make use of an available line.

Send extension user's voicemail messages to his/her email address. Voicemail to Email feature helps users to receive voicemail audio file as an email.

Visual voicemail will transcribe voicemail to text.

Call monitoring involves a supervisor tapping into a phone transaction between an agent and a caller. Voice and data monitoring (supervisor monitors voice call and sees visually the actions taken by an agent on a computer screen).

The built-in 'Chat' function enables you to send and receive messages to colleagues and web visitors.

A conference bridge is typically a server that handles each individual audio stream for each party on the conference call. This feature was typical of a legacy PBX that handled each voice call circuit that attended the call.

An IP PBX allows for complete integration of mobile devices. Smartphones and tablets are integrated and have all the functionality of a business phones service's system: voice, text, fax, conferencing, online meetings, and access to the corporate directory.

Group intercom paging is useful for making real-time announcements to a department, team or work area using the intercom.